Pourer Not Registering Pours or Sending Data

Step 1: Make Sure It’s Paired

• Open the Pourify App

• Go to Pourers

• Make sure the Pourer is paired to a product

⚠️ Unpaired Pourers will not track or send data

Step 2: Activate by Motion

• Pourers are motion-activated

• Pick up or tilt the bottle to trigger data logging

Note: Pourers do not have LEDs — they send data silently

Step 3: Check the Hub Connection

• Data is sent via Bluetooth 5.0 to the Hub

• The Hub must be:

  • Powered via USB-C

  • Connected to Wi-Fi

  • Within ~5–10 meters of the Pourer

Step 4: Use the Magnet to Force a Sync

• Touch the magnet to the back of the Pourer for 1 second

• The blue LED on the Hub will light up, confirming it received the stored pours

Step 5: Offline Data Storage

• If Bluetooth is unavailable, the Pourer stores up to 150 pours internally

• The Hub can store up to 10,000 pours if Wi-Fi is down

• Both devices sync automatically once reconnected

Step 6: Factory Reset (Only if needed)

• Hold the magnet on the back of the Pourer for 60 seconds

• Then unpair it in the app and re-pair to a product

🆘 Still having issues?

→ Chat with us in the app or go to pourify.com/help