Hub Won’t Connect — What To Do

Step 1: Check the Power

• Plug in your Hub using the included USB-C cable.

• The LED light should turn on.

⚠️ No light = no power. Try a different cable or power source.

Step 2: Check Your Wi-Fi

• The Hub works on 2.4 GHz Wi-Fi only (not 5 GHz).

• Make sure your Wi-Fi is active and stable.

• A mobile hotspot can also work in temporary setups like festivals.

💡 The Hub sends pour data to the cloud via Wi-Fi. Without Wi-Fi, pours are stored locally but not synced.

Step 3: Place the Hub Correctly

For best performance, follow these tips:

• ✅ Place the Hub away from liquids or potential spills

• ✅ Use a strong and stable 2.4 GHz Wi-Fi connection

• ✅ Keep the Hub within 5–10 meters of your Pourers

• 🚫 Avoid direct sunlight or cold areas

• 🚫 Keep away from crowded electronics or metal cabinets

• 🚫 Minimize signal blocks like thick walls or closed shelving

Step 4: Re-pair the Hub in the App

1. Open the Pourify App and go to your venue’s Settings

2. Tap Hubs to see if your Hub is listed

3. If not:

   • Tap Add Hub and follow the pairing steps

   • Still not working? Reset the Hub using the magnet:

     • Hold the magnet on the reset zone (just above the USB port) for 60 seconds

     • Unpair the Hub in the app, then re-add it

     • Unplug and plug again in the power outlet

      

   ❗ The magnet is only for resetting — not for waking up the Hub.

Still Not Working?

• Make sure Bluetooth and Wifi are enabled on your phone

• Stand close to the Hub during pairing

• Double-check your Wi-Fi name and password